Building Trust and Transforming Leadership at Hereford & Worcester Fire and Rescue Service
Sector: Public Services / Emergency Services | Focus: Leadership Development, Organisational Culture, Team Cohesion
“As a Chief Executive, you can’t do everything yourself when it comes to leadership; getting the right support is vital. T2 were pivotal in helping us build trust and confidence across our organisation, and that’s the most important part of leadership.”
Client Profile & Challenge
Jonathon Pryce KFSM, Chief Fire Officer/Chief Executive, Hereford & Worcester Fire and Rescue Service
When Chief Fire Officer Jonathon Pryce KFSM took on his leadership role in 2021, he inherited a newly formed executive team alongside some experienced legacy members. The challenge was clear: to rebuild trust, strengthen cohesion, and create a unified leadership culture that could confidently drive consistent performance across the Service. Jonathon wanted a partner that could connect with his people, not just at the top level, but throughout the organisation and deliver leadership development that felt relevant, credible, and grounded in real operational experience.
“We wanted an organisation that was dynamic and could capture the interest of our staff, while delivering really high-quality, credible leadership academically underpinned training.'“
Solution
T2 began by partnering with the Senior Leadership Team, using psychology-backed diagnostics and facilitated sessions to build trust, deepen understanding, and strengthen communication.
Over time, the partnership grew, extending to several hundred middle managers, supervisory leaders, and those taking on their first leadership responsibilities. This approach ensured the entire organisation shared the same leadership language, values, and expectations. It also meant that at all levels of management, they felt invested in and were part of something bigger.
The design combined:
Leadership development sessions aligned to the organisation’s culture and goals
Coaching to build trust and self-awareness
Interactive exercises to strengthen collaboration and decision-making
Programmes structured around the 6 Pillars of Leadership: Leading Self → Leading Others → Leading the Team
Flexibility was key. T2 worked collaboratively with Jonathon and his team to adapt and develop content and delivery over five years that had the right tone and content for his organisation, ensuring the work stayed relevant, practical, and performance-focused.T2 began by partnering with the Senior Leadership Team, using psychology-backed diagnostics and facilitated sessions to build trust, deepen understanding, and strengthen communication.
Results
Part of the Hereford & Worcester Fire and Rescue Service
The impact of the partnership has been both cultural and measurable:
Greater trust and cohesion within the senior leadership team
Improved communication and a shared leadership language across the organisation
Increased confidence and morale as leaders felt genuinely invested in
Sustained development culture, with leadership embedded at every level
“People genuinely felt invested in. It wasn’t just the senior team getting development; everyone had access to the same training. That created trust, commonality, and belief in our leadership.”
Jonathon highlighted T2’s credibility, adaptability, and understanding of uniformed services as key to building long-term engagement:
“The integrity and quality of the product stood out. It’s layered, intelligent, and delivered by credible people who really understand our world.”
Client Testimonial
“T2’s approach has been transformative. Their work created a sense of trust and connection across our leadership teams, and helped us build a culture where everyone feels part of the journey. They bring credibility, empathy, and genuine understanding of what leadership means in our context.”